Frequently asked questions
NAILMAIL is a nail discovery platform. Every month, we deliver 7+ hand-picked nail products and accessories and a tutorial to help you recreate a different nail art look.
At this time we just run a simple subscription service:
A one month rolling subscription: costs £40(inc.vat) per month
This continues on a monthly basis until you cancel.
All regular subscriptions are recurring, unless cancelled within the term deadline.
The 1 month Pay Monthly subscription plan is renewed automatically every month until you cancel.
Please note that orders in progress cannot be cancelled.
We also have a one off box option so you can still purchase a box without the recurring payment the following month.
Don’t worry, there are no hidden fees at NAILMAIL. Full price at checkout includes postage, packaging and VAT.
Please take your time to read the terms and conditions & our FAQ.
We are sorry to hear you want to leave, if there's anything we can do to change your mind please let us know.
You can cancel your subscription by logging in to your account or emailing us hello@nail-mail.com
Address changes must be made by the last day of the prior month in order to take effect for the next month’s shipment (e.g. to change the shipping address for your February NAILMAIL, you will have to update your address by the 31st of January).
To change your address you can log in to your account or email us your address change to hello@nail-mail.com
*If the address is not updated in time, the shipping label will be printed with the previous address. If an item is returned to sender due to an incorrect address, we will only be able to resend to your address upon it's return back to us.
Should you wish to return a box back to us, please do so within 10 days of your box being dispatched. After this period, we will not accept your box back for a refund. You are responsible for the cost of returning the box to us.
Please note that boxes will only be refunded if the box is unopened.
To return your box back to us, please contact our Customer Care Team through the email contact form.
NAILMAIL are not responsible for covering returns postage fees - it's fine to send your box back via a Standard Delivery Service but we do ask that you keep a copy of your postage receipt in the event that your box does not reach our warehouse.
Our boxes are purchased on a pre-order basis. So if you order in April your box will be sent to you the first week in May. They are advertised as you will recieve them, so 'May Box' will arrive the first week in May. This means you could be waiting a while for your first box.
For UK addresses, it can take 3-5 working days for delivery from when the package leaves us. As soon as your box is on its way, you will recieve a dispatch email.
For deliveries to The Republic of Ireland, we advise 5-7 working days. Regrettably we do not provide tracking on Irish orders at this current time.
Please note that our delivery dates are estimates only; we cannot guarantee that there will not be shipping delays.
Your NAILMAIL will be dispatched by the 5th of the month. It can take a week for all boxes to fully leave us so don't panic if you haven't received your dispatch email in the first couple of days!
No, shipping is included to all UK addresses. Shipping to Republic of Ireland will be an additional fee.
We're really sorry to hear that your box has arrived damaged. Sometimes contents of the box may be disturbed in transit but we're always on hand to help.
To ensure we can get this sorted for you as quickly as possible, please ensure that you provide images of any damage for Quality Assurance purposes. Once we receive the image, we will be able to address this and offer replacement options.
IMPORTANT: If you experience any issues with missing or damaged items, you must contact NAILMAIL within 5 days from the date of receiving the package. You can contact us through our email or contact form.
We're really sorry to hear that you're missing an item from your box and can understand this is disappointing. To help us resolve this for you quickly, please inform us which product you believe to be missing from your box by sending a message through the contact form. We will then be able to investigate the matter further for you.